COMMON RETURNS QUESTIONS
What is our Return Policy?
We accept bikinis bought from hausofpinklemonaid.com in new condition with tags and liners attached for exchange or store credit only. Sale items purchased at a discount of 20% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn.
Is it easy to exchange items?
YES, to get started please contact customer service via email email@example.com and request an exchange or return for store credit. Once your exchange is authorized, you'll receive step-by-step instructions.
How do I return a Pre-Order?
For Pre-Orders please contact customer service via email to get your return started. Pre-Orders have 14 days from shipment to receive a full credit on their items.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your store credit notification via email typically within 7-10 business days.
How do I return an International order?
We offer easy return shipping for our international customers. If you are sending back a return from outside the U.S., just reach out to our Customer Support team at firstname.lastname@example.org and they will assist you. Once your return is approved by our team you will receive a Return Form to fill out and include in your return package. Please note international customers are responsible for paying for the shipping and handling of their return order.
Can I return Final Sale Items?
All items marked as final sale have been reduced in price and cannot be returned for a refund or exchange. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please reach out to email@example.com and review our size chart before you place your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
What items are returnable?
- Items purchased in the last 14 days.
- Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and original packaging.
What items are non-refundable?
Items marked as final sale.
Free gifts or promotional items with retail value.
Sale items including items purchased during flash sales or with a code.